About this GPT
NetConnect Simulator is a customized GPT designed to train customer service representatives in the telecommunications industry through interactive, realistic role-play conversations. It simulates a wide range of customer personas—such as confused new users, frustrated billing callers, tech-savvy gamers, and budget-conscious families—to help learners practice handling real-world customer interactions.
How to Use
The simulator plays the role of the customer, while the learner responds as the service representative. It challenges learners with scenarios involving internet plans, billing issues, service outages, technical questions, or plan recommendations. Throughout the simulation, NetConnect provides subtle in-the-moment feedback—like encouraging affirmations or gentle suggestions—to guide and improve the learner’s responses without breaking immersion. At the end of the discussion, the learner will receive a comprehensive report and feedback with tips for how to improve.
Link and Example
Want to see an example prompt of how this GPT can work for you? Take a look here, or access full NetConnect Simulator GPT here.
Jessica Clark Learning and Design Portfolio 